Topic/Question/Issue:
Requesting Assistance and/or Support from Advanced Mining
Getting assistance or support
Creating new tickets
Answer/Solution:
About Help Center:
|
The Advanced Mining Help Center is provided by ZenDesk, a trusted third-party provider. Our support hours are Monday-Friday*, 9AM-5PM ET. *Excluding U.S. Holidays |
Before you begin:
|
If you are a registered Advanced Mining member, please sign in to the Help Center using your Advanced Mining account credentials. For more information about how to sign in to the Help Center, please review this article. Registration is not required to request support. When requesting support, you must only submit support requests through the Help Center website, and you may only submit requests for your account. Submitting support requests elsewhere or for another member will not receive a response. |
Email Communication
|
Email communications may be sent from these email addresses:
If you do not receive any expected communication from Support via email, please check your Spam/Junk folder or add these email addresses to your safe list. For your online security, only request assistance through Help Center. Always be cautious about sending your sensitive information to Advanced Mining, or anyone claiming to be Advanced Mining, over email or chat. |
Your issue may be well known and addressed in one of these F.A.Q articles listed here:
|
https://support.advancedmining.io/hc/en-us/sections/360012746251-FAQ |
What type of support are you requesting?
NOTE: Please click and select one for further instructions.
|
Request assistance on Customer Services Applicable (or example) requests:
|
Or
|
Request assistance with Technical Support Applicable (or example) requests:
|