How Do I Request Technical Support?
Open new ticket for technical support
How do I contact support?
Before you request support, go to Help Center and search for a potential solution. If the solution cannot be found or does not exist, you should submit a new request for assistance.
For your safety:
Our Help Center is provided by ZenDesk. Email communications may be sent from these email addresses:
If you do not receive any expected communication from Support via email, please check your Spam/Junk folder or add these email addresses to your safe list.
Before you begin:
There are 12 steps that walk you through submitting a new technical support request. If you are submitting a request for the FIRST TIME with your email address, Zendesk will send you an introduction email to register for support. You must complete the registration process before your first ticket is visible by Support.
|1||Open your browser and go to URL: https://support.advancedmining.io|
|2||Ensure that there are no SSL certificate issues. This confirms you are actually at support.advancedmining.io|
|3||From the upper-right corner, click on the "Submit a request" link.|
|4||Enter the valid email address that is in your profile. Your new ticket will be sent to this address|
Select "Technical Support".
From the second drop-down, select which area you need Technical Support in.
|6||For Technical Support requests, your Member ID is required.|
Summarize your request in the Subject box.
For the Description box, describe the issue, error message, and/or other technical support requests.
If you're requesting changes to your contact, you must attach an unexpired and valid government issue photo ID and other evidence in Step 10.
Additionally, you must acknowledge the checkbox requirements.
|8||If there are any evidence files to attach, use this form to attach them to your ticket.|
|9||Re-check form for accuracy.|
|10||Click the "Submit" button when ready to create a new ticket.|